dating your customer

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If you don't give your customers the impression that they are your top priority . . . they'll find someone who will!

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customer service tip book
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D*A*T*I*N*G Your Customer, by James Feldman, shows you how to develop your customer skills and techniques to keep your customers, get new customers and build your business, including:

  • 24 Principles That Accelerate the Achievement of Exceptional Customer Service
  • 25 Ways to Anticipate the Needs of Your Customers by Emphasizing Service Over Sales
  • 14 Ways to Gratify Both Your Employees and Your Customers
  • 20 Ways to Nurture Your Internal Customers and Create Great External Customer Service
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Also available as a Blended Learning Seminar on CD ROM!

"Approach customer service the same way you approach a date. Nurture it with good habits and constant care. Each date builds on the previous one. Each sale does the same in building customer retention. Remember, your customer is always right sometimes confused, misinformed, rude, stubborn, and changeable--but never wrong."
James Feldman, CITE, CPT, MIP
Author, D*A*T*I*N*G Your Customer



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