
If you don't give your customers the impression that they are your top priority . . . they'll find someone who will!
Also available as a Blended Learning Seminar on CD ROM!
"Approach customer service the same way you approach a date. Nurture it with good habits and constant care. Each date builds on the previous one. Each sale does the same in building customer retention. Remember, your customer is always right sometimes confused, misinformed, rude, stubborn, and changeable--but never wrong." |
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