Customer satisfaction is at an all time low. Companies are going out of business
because they have not focused on customer retention with the same vigor as
product development. The service-oriented companies are winning and
the losers are taking note, creating a dramatic "shift" in the marketplace.
This "shift" is
an open invitation for customer service information that provides a significant
impact on a company’s
bottom line. Going above and beyond customer expectations requires
a first class customer service team, but few companies understand how to create
and nurture such a team.
You can now provide this information in a fun,
informative, easy to understand--and highly profitable--seminar or keynote
presentation. We're offering you a unique turnkey program that gives you not
just a ready-to-run presentation created by recognized experts in the field of
customer
service, but the
training and support you'll need to develop a long-term, profitable relationship
with the clients you present to.
"Of
the 100 largest United States companies at the beginning of the 20th
century, only 16 are identifiable today. Considering more recent history,
of
the companies in the Fortune 500 in 1970, one-third had ceased to exist
by the early 1980s. And during the 1980s, a total of 230 companies
46 percent disappeared from the Fortune 500. Obviously, neither size
nor reputation guarantees continued success or survival."
--Strategy & Business Journal, 3rd Quarter, 1999
Every company that plans to compete in the 21st needs to develop new ideas
and next-generation approaches for customer service.
How many of your customers have ever asked:
"What makes some organizations more successful than others?"
"Why are some companies able to thrive and prosper in these chaotic
times while others are struggling just to survive?
"What can be done to ensure the growth or success of my company's?"
The answer to these questions is simple...they exceed customer expectations!
But few companies understand this.
Companies everywhere are forgoing hands-on,
live
customer
service for online, e-mail and voice mail mazes that forget that
a living breathing person is on the other end of the transaction.
But customers are no longer stuck with one resource or supplier, and they
know it. The
Internet has given customers the entire world to surf' and find what they
want, for
the price they want, with the service level they expect.
So companies
must create a new of way serving customer
needs and demands, as well as a new accountability to ensure its success.
How can a company compete? By adopting an "exceeding your expectations" philosophy,
then training their
organizations
through
keynotes,
seminars,
and blended learning programs.
How can you become a solutions-provider to help
companies compete? By
becoming a licensed presenter and facilitator of the new D
ATING
Your Customer
(Customer
Service Keynote and Training) program.
Learn how to present this highly in-demand topic--Customer Service--in
a most
memorable
and
unique
presentation
format.
Join Jim Feldman, one of the most highly-regarded Customer Service
speakers and consultants. Jim has worked with Eastman
Kodak, Toyota,
Lexus, Hewlett-Packard, Lucent, AllTell, Coca-Cola, Helene Curtis, and hundreds
of other companies large and small to help deliver extraordinary customer service
facilitation.
Until now you had to research your own presentation, register your trademarks,
set up your own Web site, create a presentation,
develop a marketing plan, prepare promotional materials, and, hopefully, find
a coach or mentor to give you feedback and help you fine-tune your materials
as you go. Now, for a limited time, we offer all this in a turnkey,
plug and play, no assembly required, presentation.
Our program will dramatically increase your understanding
of a profitable opportunity tailored to your skills. DATING Your Customer is
jam-packed with practical "how to" ideas that you can apply immediately! We provide a working laboratory, teaching you the components of a powerful
presentation that you can use as the base of a profitable
relationship for both you and your client.
We provide the tools and support to increase the effectiveness of your efforts, so
you not only are doing things right, but you are doing the right things and
greatly
increasing your results!
Our goal is to assist you in recovering your entire investment in a
relatively short time period. We want you to succeed.
Because "one size does not fit all," we have created three levels, so you can choose the best way to participate in this outstanding opportunity:
Licensee Program: You can obtain a license be a “DATING Your Customer” presenter. You will be given a PowerPoint presentation that you can use with your "DATING Your Customer" speeches.
Facilitator Program: This includes the license to be a presenter,
plus you receive the “DATING Your Customer” Facilitator Manual. The
Facilitator Manual covers every business topic you need to be successful
with this program. The manual contains information on logistics,
marketing and promotion that can be used for any program you present.
The manual alone makes the cost an investment not an expense.
Partner Program: You'll have access to my resources, as
well as one-on-one consultation with Jim Feldman. You'll get a full day of hands-on
training, monthly coaching calls, and unlimited email consultation. You'll
also receive referrals from our marketing efforts, leads that we've
generated on your behalf.
Here's what's included for Facilitators and Partners...
Facilitator Manual
Presentation Materials
- PowerPoint Presentations with sounds and animation for PC or MAC
- 60-Slide 90-180 Minute Presentation
- 30-60 Minute Keynote, Luncheon, After Dinner Presentation
- PowerPoint Remote Presenter for your PC or MAC
- A LCD Projector is also available at a significant discount. Through special
arrangements with Hewlett-Packard we are able to offer you the latest state-of-the-art
LCD projector. (Extra charge for LCD projector).
Promotion Materials
- Personalized Web site for www.datingyourcustomer.com/your_name
- 50 Laminated Reminder Cards
- 250 Accordion Mini Business Brochures for Your Business Cards
- 12 Shift Happens® Baseball Caps
- 250 DATING Your Customer Is Sweet Four Color Reprints + Master
- 12 "Attitude" Coffee Mugs
- 2 Shift Happens® Golf Shirts
- 50 Certificates of Completion Plus Master
- DATING Your Customer Modules Reprints
Partner Program participants also get a full day of training. But it's not just a training seminar...
We will teach the presentation, slide-by-slide, step-by-step, so that you are
ready to present
"
DATING Your Customer" with just a little practice.
We will teach you how to find new opportunities for your presentation including CEOs, Associations, emerging companies, and more.
Our faculty will showcase examples of not only doing things right, but
doing the Right Things to maximize your business model.
Your day will begin with...
- Welcome/Introduction
- Facilitator Background and Credibility
- "DATING Your Customer" Background and Credibility
- Workshop Journal/Agenda/Logistics
- How to Get The Most out of this Program
Followed by...
- Sculpting Success
- Ten Elements of a Great Presentation
- Personal Confidence Builder
- Disempowering Belief
- Empowering Belief
- Three Keys to Confidence
Our faculty will then...
- Supercharge Your Creativity
- Energize Your Innovation Skills
- Identify DATING Beliefs
- Breakthrough Your Presentation Limitations
- Envision the Excellence
- Maximize the return on your Investment
As a bonus you will be given the Power Presenter...a PowerPoint
Presentation Wireless Remote Control that will be used all day during the presentation.
It's yours at no additional charge as part of the early sign-up reward. This
is remarkable technology!
- Advance slides with a touch of a button from up to 75 ft. away.
- No line of sight required!
- Plug and Play: No software to load
- Works with any PC or Mac through USB or PS/2 port
- Integrated laser pointer to highlight graphs, text or other data.
- Small, ergonomic design, half the size of a credit card!
If you are interested in taking charge of your own destiny...
If you want to be
trained by a faculty of experts...If it's time to stop thinking about your
future and
start creating it...Then fill out the questionnaire.
This will start the evaluation process for your acceptance to this very limited
group of licensed presenters. Our faculty will review your application and
if approved, you will be given a choice of dates and locations to attend the
training seminar.
