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If customer service isn't your top priority, you're losing customers. 100% Money-Back Guarantee! Buy and Download Your Copy Now! Just $49.99! Attend Jim's Seminar Whenever You Want with the Blended Learning CD ROM and Workbook! CD ROM and Workbook Just $199 Up to half of your customers will leave you and start doing business with your competition. My DATING Your Customer e-books and CDs can help you keep those customers, and keep your business thriving! I have been using examples (from DATING Your Customer) on a regular basis. I have viewed the CD at least four times personally and get new information each time. Mark Silvius IntelliSource Colorado On the surface, losing 50% or your customers may not seem like that much. After all, that means half of your customers are satisfied and coming back. But the math isn't so simple, because attracting new customers can cost more than double the amount it takes to attract repeat business from your existing customers. In order to retain your customers and increase your sales, you need to go beyond mere satisfaction and develop the rapport that will make your customers adore you. Only then will you achieve true customer loyalty. It's not a simple process that comes from a "one size fits all approach." You have to customize your service to fit your customer. Everything you need to build a great customer service program is in these e-books! My DATING Your Customer e-books show you how to develop this rapport with skills and techniques that not only keep existing customer. You get page after page of in-depth explanations, along with tips, examples and action lists to help you build a customer service program that grows your business. Looking for a starting point for developing an exceptional customer service program? Start with D is for Dazzle: Methods to Dazzle Your Customers with Outstanding Customer Service. Want to know how to use the ever-changing needs and demands of customers to differentiate your business from the competition? Read A is for Anticipate: Methods to Anticipate Your Customers Needs and Ensure Their Future Business. Need to know how to keep your customers satisfied, to build loyalty and repeat business? Consult T is for Treat: Methods to Treat Your Customers Individual Needs and Keep Them Coming Back for More. Need ideas for battling employee complacency and customer apathy? Reach for I is for Innovate: Methods That Use Innovation to Improve Your Relationship with Your Customers. Having problems sustaining employee support and enthusiasm for customer service? Then you need to treat them like customers, too. That's what N is for Nurture: Methods to Nurture Your Internal Customers is about. And how to you keep the momentum going once your customer service program has been running? Your resource is G is for Guarantee: Methods to Guarantee Your Customers Return. Each module is an integral piece in showing you how to go beyond customer satisfaction and create true customer loyalty and develop long-term relationships, which lead to increased sales and profits. The end result is customers who love you and a business that grows and thrives. Buy the entire book, or buy one module at a time. Need more to decide? Read this excerpt, and learn: How to prevent minor incidents from turning into a major confrontation that cost your customers. How to manage inevitable complaints in a way that results in happy customers. How to more effectively handle disgruntled and irate customers. This is just a small sample of what you'll get from this outstanding, practical guide to customer service and business success! Just one idea that saves you one customer can mean 10, 100--even 1,000--times more income for your business! "Jim Feldman is a master trainer, presenter and developer. I have had the pleasure of seeing him present (DATING Your Customer on two occasions (including the Kodak Professional Sales Meeting) . . . Both experiences were fabulous! Jim was engaging, entertaining, thought-provoking and down-to-earth. He mixed positive energies, humorous stories, memorable insights and practical improvement approaches." Karen Smith-Pilkington, President Kodak Professional Division If you want full immersion, try my DATING Your Customer Blended Learning CD. The CD has my full DATING Your Customer seminar video that you can view at your own pace, and comes with a workbook that contains a copy of all the presentation slides, commentary, action items, and space for personal notes. Or, if you want a concise customer care reference, try my Shifts to Enhance Customer Care e-books. These offer quick tips and techniques to help you improve customer service. The information in these e-books is based on the DATING Your Customer e-books, but they don't have the depth - or all the information - of the DATING Your Customer e-books. "It seems that none of us can get enough of a good customer service presentation. We all realize it is the heart and soul of a successful business and, unfortunately, not always in the forefront (of) our daily activities. Thank you for the examples and, more importantly, solutions to work with." Vicki Greenlees, President Heartland Incentive Representatives, Inc. Buy and download yours now! With my money-back guarantee, you have nothing to lose and so very much to gain! All e-books and CD ROMs come with my 100% Money-Back Guarantee: If you don't feel that these products have improved your customer relations, let me know, and I'll promptly issue a refund. Order now! Try an individual module, the entire book or the blended learning CD-ROM. "I want to express my appreciation ... for the enthusiastic audience reaction to your appearance at the International Platform Association convention. Your comments about the importance of customer service were terrific, and your slides were so well done. You were among the year's top-ranked speakers." Luvie Owens, Chief Executive Officer International Platform Association About the Author James Feldman, CITE, CPT, MIP is a Certified Facilitator and internationally recognized professional motivator, trainer, speaker and author. His clients include Toyota, Hewlett Packard, Xerox, Subaru, NBC, Walt Disney and Kodak to name a few. Jim holds a BA in English & Economics from Kansas State University and an MBA in Marketing from the University of Illinois, Champaign. He is one of only six individuals worldwide to earn Master Incentive Professional (MIP) certification and one of only 50 to earn Certified Incentive Travel Executive (CITE) certification. He also holds CPT certification, Certified Performance Technologist, from the International Society for Performance Improvement in affiliation with American Society for Training and Development and is a member of the National Speakers Association (NSA). Jim is the author of six books: Thriving on Change in Organizations, Celebrate Customer Service - Insider Secrets, Doctor Travel's® Cure for the Common Trip, DATING Your Customer E-Book, 100 Shifts to Exceed Customer Expectations E-Book and Shift Happens!® E-Book. He has also published articles in Advertising Age, AdWeek, Nation's Business, Investor's Business Daily and numerous other professional publications.

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